Enterprise solution
CRM for multi-branch restaurant chains
An operations CRM for multi-branch restaurant chains: customer data from the point-of-sale is consolidated in one place for follow-up, instead of drifting away after each transaction.
A time-based landing screen with guest, order, revenue and open-complaint figures, plus upcoming reservations and this week's birthdays.
A guest list filterable by membership tier and messaging-channel interest. Each profile shows visits, total spend, loyalty points, order history and care history.
Reservations listed and calendared by time and status, following the cycle booked, seated, completed, no-show or cancelled.
Orders by branch and sales channel with a full status lifecycle from placement to payment or cancellation, supporting reconciliation and revenue reporting.
The difference is that the system sits inside the operating chain and connects to outside systems, rather than asking staff to re-enter data.
The system takes data from the chain's POS and links it to the Zalo OA channel, rather than requiring manual entry.
No. Customers are synced from the sales system, so profiles already include visit history and past purchases.
Yes. Orders and reservations are kept per branch, supporting reconciliation and revenue reporting across branches.
It links to Zalo OA to measure engagement and send notifications. More channels can be added as needed.
Book a demo to see how customer data flows from the POS into follow-up care, and to talk through your chain's process.
